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International Orders | Frequently Asked Questions
I'm based outside of the UK, how long will my order take to arrive?
Once you order has been received, you will receive an email confirmation.
You will receive email confirmation upon dispatch from us, followed by further emails from our courier DPD. There will also be a link to be able to track your order (don't forget to check those junk folders) or by using the track my order section at the top of this page.
In the event of any delay in processing your order we will be in touch via email, so please ensure the correct details are entered at time of order.
If you have ordered a pre order item, this ensures you have reserved the item prior to the initial release. We can't always predict the exact date the item will be available but will keep you updated as we become aware via email or phone. Again, you will be notified via email on dispatch as above.
Please note, Channel Islands and Northern Ireland count as UK delivery.
Deliveries to European countries are sent by DPD via a fully trackable and insured DPD Classic service. Transit times for each country are shown in the table below, date from point of dispatch.
|Delivery Country||Delivery Timeframe||Delivery Country||Delivery Timeframe|
|Austria||Within 3 Working Days||Ireland||Within 2 Working Days|
|Belgium||Within 2 Working Days||Italy||Within 3 - 4 Working Days|
|Bulgaria||Within 4 - 7 Working Days||Latvia||Within 4 - 6 Working Days|
|Croatia||Within 4 - 6 Working Days||Lithuania||Within 4 - 6 Working Days|
|Czech Republic||Within 3 - 4 Working Days||Luxembourg||Within 2 Working Days|
|Denmark||Within 3 Working Days||Netherlands||Within 2 Working Days|
|Estonia||Within 4 - 5 Working Days||Norway||Within 4 - 6 Working Days|
|France||Within 2 - 3 Working Days||Poland||Within 4 Working Days|
|Germany||Within 2 - 3 Working Days||Portugal||Within 4 - 5 Working Days|
|Hungary||Within 4 Working Days||Romania||Within 4 - 6 Working Days|
*We aim to meet these delivery times but during busy periods, deliveries may take a little longer. Occasionally force majeure events, such as extreme weather conditions, will mean that these delivery services aren't available, or that order cut-off times need amending and/or delivery times need to be extended. However, we will always work hard to keep these temporary changes to a minimum. Dirtbikexpress Ltd cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.
WHY HAVE I RECEIVED AN EMAIL TO SAY MY DISPATCH HAS BEEN CANCELLED?
If you've placed an order and received a cancellation email from us, we're very sorry. This will usually be because there was a problem with your goods when we come to dispatch your order. The majority will be sent out the next working day, you will receive further email confirmation upon dispatch.
I HAVE RECEIVED A FAULTY/DAMAGED ITEM?
We're really sorry to hear that you've received a item that's not in perfect condition. all goods are checked prior to dispatch. It most likely it will have been damaged in transit. So that we can get this fixed for you, please email [email protected] and include the following information:
- Your name
- Order number
- Product name and code
- Picture of the fault
- Description of the fault
- (The product name and code can be found on your order confirmation email).
CAN YOU SHIP TO BFPO ADDRESSES OR PO ADDRESS?
Sorry, we are unable to ship to either BFPO or PO box addresses
HOW DO I FIND THE RIGHT INTERNATIONAL SIZE?
Please pay attention to the sizing charts/european sizing on the individual item. We also have handy measuring guides on some items.
WILL I BE CHARGED VAT?
Under UK & EU VAT Law, VAT is due on all sales to private individuals where the goods will be taken to or delivered to an address in the EU. Please note, VAT is not applicable on helmets or youth clothing/kit.
The total price you pay us for the delivery services is always the same, regardless of whether or not UK VAT or an equivalent tax in your country is chargeable on the delivery service.
CAN I RETURN ITEM FOR REFUND?
We are happy to refund your goods provided that the goods are unused, and in their original resaleable condition within 30 days of purchase. Packaging and/or cellophane wrapping and tamper resistant seals must be intact. For full details regarding refunds please see our Terms & Conditions
HOW LONG WILL IT TAKE TO PROCESS MY REFUND?
Please be aware that you are responsible for the returned item until it has reached us. We recommend using a secure delivery method which requires a signature upon receipt such as Royal Mail Recorded Delivery.
We will send you an email as soon as we have received your returned goods, letting you know whether a refund has been processed. Any refund will automatically be issued to the payment method you used to place your original order. This typically takes between 3 - 5 working days, depending on your payment method issuer.
HOW CAN I CONTACT YOU?
You can call our Sales Team on +44 (0)1643 709144, please note we can only converse in English or email [email protected]
Alternatively, we do have a Live Chat facility which can be found at the top of this page.