HELP, FAQ's & CONTACT DIRTBIKEXPRESS...
Here at Dirtbikexpress we want your shopping experience as easy as possible. If you need any help please contact us with your questions or you can use our Help/FAQ's section below to help with any questions you may have regarding your order with us...
General Questions
Is your Website Safe?
Our secure web pages are hosted by Secure Hosting Ltd. who use a 256 bit Norton Secured (Powered by Verisign) SSL to ensure the secure transmission of your information.
Shipping
How much will delivery/shipping be on my order?
Shipping within the UK is FREE ON ANY ORDER over £29.00. Orders for less will be charged at £3.95. All orders are upgraded to DPD Express Tracked Delivery at no extra charge. Otherwise delivery costs depend on your location, we try our best to keep our charges to a minimum amount. To calculate the shipping for your order, click the 'Add to Basket' button when viewing the product you would like. Then on the basket page select your shipping region from the 'Choose your shipping region dropdown' list - this will then automatically calculate the shipping cost for your order*. *Please note, any deliveries are subject to change due to weight of item ordered. We will always contact customer's prior to dispatch to clarify this for you. Free Delivery only applies to UK orders over £29 GBP. For European orders we have a minimum order value of £100.
Do you ship to my country?
A full list of the countries we ship to can be found when selecting the shipping region dropdown on the basket page.
Do you send to BFPO addresses?
Unfortunately we are unable to send to BFPO addresses as our couriers are unable to gain access to deliver.
What courier/s do you use?
We use FedEx and ParcelForce when sending our UK parcels. Orders in the EU are sent by FedEx. All courier services are fully trackable and insured.
When will my order be dispatched?
Processing times vary based upon the product. We aim to dispatch all orders within 24 hours of receipt when possible, please allow 2-3 days for standard delivery time.
What is your return policy?
Our returns policy can be found on our delivery and returns page here.
Pricing & Invoicing
What currency are the prices on the website?
The currency on our website is GBP. All orders placed on our site are in Pound Sterling (£GBP), exchange rates are determined by your bank at the time of purchase.
Do I have to pay VAT?
VAT is included in all prices where applicable.
I need a copy of my receipt/invoice...
You will find a copy of your invoice with your order, if you require a further copy then please contact us using the details on our contact us page here.
When will I receive a refund?
Assuming your return has been received and processed, you will receive your refund via the payment method you have chosen. Please note that if you pay via your PayPal account the funds will be instantly available but if paying via Debit/Credit card your bank may take up to 3 working days to process the funds back to your available balance.
When will I be charged?
If you pay by PayPal, you will be charged instantly. *If you pay by credit/debit card, your bank will immediately authorise the amount of your order.
How to Place an Order
How do I order?
Our Step-by-step Guide to Ordering from Dirtbikexpress
Find it...
Browse the product pages and decide which product/s you would like to purchase.
Read all about it…
Read up on the product specifications
- Read the customer reviews on the product and ratings
- Check the price of the product.
Select it…
Click the "Add to Basket" or "Pre Order Here" button to add the product to your shopping Basket.
When you're ready, click either the "Continue Shopping" button or the "Go to Checkout Button" to proceed to purchase the product in the checkout section.
Buy it…
Order Online: The quickest, safest and easiest method is to order online:
Choose how you would like to pay. We welcome all major credit cards and process payments using Norton (Verisign) SSL Secure Ecommerce Processing system (UK Orders only). Paypal is also accepted and you use your paypal login to make payment.
Enter your appropriate details.
Check your order details.
Click the "Complete Payment" button to complete the transaction.
Please Remember: All your personal information is protected by high encrypted servers. So you can shop with confidence.
Get it…
We will send you an e-mail confirming your order.
Receive your order
Any problems please contact us.
Ordering Questions
What are my payment options?
To make the payment process as efficient as possible we accept payment by most credit / debit cards or PayPal.
How do I find out what size I need?
We try our best to offer as simple size suggestions as possible ie Chest or Waist size. Remember that if you are going to wear your body armour underneath your jacket or shirt you should go for a size larger than you would normally wear. With pants, as a rule of thumb, go for the same size you wear in your day to day jeans. We offer measurement guides on our website for most items, these guide can be found when looking through the description of your desired product.
Has my order been dispatched?
You will receive an e-mail notification when your order has been dispatched. This will go to the e-mail address you provided us at the time you placed you order (be careful when entering your email - without the correct email address our notifications cannot be sent to you). Also be aware that sometimes these emails end up in junk mail folders, so it is worth adding our email address [email protected] to your safe senders list.
How do I amend or cancel my order?
Please contact us as soon as possible to make any amendments or to cancel an order you have placed, you can call or email us with any updates or amendments you may require. Please note: It is not possible to cancel or amend an order that has already been dispatched. Goods will need to be returned to us as per our Returns Policy which can be found here.
Where is my order?
UK Delivery time is typically 2-3 days, deliveries to Europe are typically 3-5 days. Assuming that your order has left our warehouse, your order should be en-route. You can check your estimated delivery time by contacting us.
When should I expect my order to be dispatched, and when will I receive it?
Processing times vary based upon the product. If the item is in stock then it will normally be processed and dispatched on the first working day after you place your order. If the item is not in stock then you will be advised of the estimated delivery period.
How long until my pre-ordered item is dispatched?
The pre-ordered item will be shipped on its release date. All other items will be processed for immediate shipment, depending on availability. So if you ordered other items along with the pre-ordered item, you will most likely get the other items first.
How do I return/exchange an item to you? What is your policy?
Our returns policy can be found on our delivery and returns page here.
I made a return, how long until I will receive a refund?
Assuming your return has been received and processed, you will receive your refund within 7 days of receiving your items here with us.
I received the wrong product – what now?
Please contact us immediately to rectify.
For any enquiries, sales, technical and product advice please contact us...
- Email: [email protected]
- Returns Address: Dirtbikexpress, Unit 1, Minehead Enterprise Centre, Mart Rd, Minehead, Somerset TA24 5AE